Asst Manager - CRM

Job Description

• Ensure timely collection of customer payments in accordance with the booking terms and project work progress.
• Handle customer queries promptly, address concerns, and ensure timely resolution of escalations to enhance customer satisfaction.
• Follow up with customers for outstanding payments and ensure effective recovery of dues.
• Coordinate with financial institutions by providing the required documentation to facilitate customer loan processing and disbursements.
• Maintain accurate and up-to-date records of all customer interactions, communications, and service requests.
• Coordinate with site teams to conduct pre-delivery inspections and ensure readiness prior to customer handover.
• Liaise effectively with internal departments, including Sales, Accounts, Legal, Projects, and PPMS, to ensure seamless customer service and issue resolution.
• Assist customers with property registration and other legal documentation required for the handover process.
• Maintain organized customer files and ensure all relevant documents are updated, filed, and archived periodically.
• Monitor collection status and prepare periodic reports on collections, outstanding dues, and recovery performance.
• Perform any other duties and responsibilities assigned by the Reporting Manager from time to time.