Manager - CRM

Job Description

• To ensure timely collection of booking form sales and payment follow-up as per schedule in the booking form clients.
• To ensure documentation and processing of agreements are done as per the committed time line.
• Bi-monthly demands to be sent to customers / bankers.
• Follow up on outstanding payment.
• Handling customer queries, addressing and timely resolution of escalations.
• To Liaison with departments like Projects, Sales, PPMS, Legal and Accounts. 
• Interact with financial institutions for providing documentation.
• Facilitate customers for registration and other legal related documentation.
• Intimation letter of readiness of unit for possession to be sent to customers.
• Pre-deliver Inspections before handover and possession of units to the customers and issue of car parking allotments.
• To manage Litigation and legal compliances along with the legal division.
• Maintaining and updating records of Customer interactions.
• Maintain customer files with relevant documents and ensure periodic filing.
• Track and prepare reports on collections.
• Ensures that customers receive the quickest service possible.
• Ensure timely and proper response to customers by Executives reporting.
• Collect feedback from customers and evaluate and make recommendation with regard to improvement of service and look into area that need improvement.
• To carry out all other responsibilities assigned by your reporting manager

CRM - Katha

• Tracking Katha Documents.
• Interacting with Customers via calls and mails for Katha Related queries and Escalations.
• Co-ordinating with Liasioning team. 
• Collection of Katha Documents.
• Handing over of Katha Documents to customers.
• Interacting to BBMP and Panchayat office on Adhoc basis for Katha related matters.
• Maintaining MIS for Katha .
• Additional tasks based on business requirements.