Executive - CRM

Job Description

• Follow up with customers to ensure timely collection of outstanding payments and dues.
• Maintain accurate and complete documentation throughout the customer lifecycle, from booking to final possession.
• Ensure timely collection and recovery of customer payments in accordance with the booking terms and project work progress.
• Maintain and regularly update customer ledgers, account records, and payment status.
• Record and track all customer interactions, communications, and service requests.
• Understand and assess customer requirements to deliver prompt and satisfactory resolutions.
• Build and maintain strong customer relationships through proactive, transparent, and effective communication.
• Process customer account transactions, maintain accurate records, and ensure proper filing of all relevant documents.
• Perform any other duties and responsibilities assigned by the reporting manager or higher authorities.