Asst Manager - CRM

Job Description

• Timely payment collections from the customers as per the booking form and work progress.
• Handling customer queries, addressing  and timely resolution of escalations.
• Follow up on outstanding payment.
• Interact with financial institutions for providing documentation.
• Maintaining and updating records of Customer interactions.
• To Coordinate with site teams for pre-deliver Inspections prior to handover.
• To Liaison with departments like Sales,  Accounts, Legal , Projects and  PPMS.
• Facilitate customer for registration and other legal related documentation.
• Maintain customer files with relevant documents and filed periodically.
• Track and prepare reports on collections.
• Other works assigned by the reporting manager.