Sr Executive - IT

Job Description

IT

• To provide on-site and call support for Desktop, Laptop, business applications, Mobile devices and Printers 
• Support and resolve technology platform viz. latest Microsoft Office products – Outlook, Word, Excel, Access, Chrome, Internet Explorer, Windows 10 & 11, desktops, laptops, printers (Stand Alone and Multi-Function)
• Having working knowledge on Apple systems – iPad, MacbookPro and iMac
• Troubleshooting experience on Network related – Wifi configuration, Network Switch, DHCP and DNS  
• Provide investigation, diagnosis, resolution for hardware/software problems
• Experience in installing and supporting collaboration tools like Webex, Google Meeting, Microsoft Teams and Zoom 
• Prioritise calls to provide support for high business impact
• Manage service requests, software installations, new computer setups, upgrades, etc.
• Responding and interact to users in a timely and professional manner through mails
• Record incident in the Help Desk tool and closing request with proper resolution
• Resolving LAN issues/WAN connectivity and others as assigned
• Technical support on deploying new equipment
• Follow up with the vendor on hardware break fix and ensuring hardware is delivered in working condition with in time frame
• Continuous improvement in work area and updating on new technologies.
• Providing ongoing support on telephone extension movement and assignment
• Coordinating with internet service providers for ongoing support and service restoration
• Monitor and maintain EPABX call backup on daily basis